If you are applying for or already have a Virgin Money Credit Card, the following Privacy Policies apply:
Beware of suspicious telephone calls. We won't contact you by phone with the offer of a preapproved credit card. If you receive a phone call from someone offering you a preapproved credit card - on the basis you supply them with personal information such as drivers licence, address details, income details - report it to the police or contact us on 13 37 39.
Protect your identity by keeping your personal data in the right hands. For more information view the Australian Bankers Association fact sheet on protecting your identity.
Internet Banking Security Tips
It is important you disregard and report emails which:
Protect your personal computer
Protect your personal and account data
We are committed to providing a secure online transaction environment for our customers. We use the latest technology and systems to deliver a range of security initiatives as part of an ongoing program to enhance the security of our online website.
If you believe your account has been compromised in any way, call us immediately on 13 37 39 (+61 2 8288 2222 if calling from overseas)
For more information the following websites are also available:
Australian High Tech Crime Centre
Email fraud - spoof (also known as phishing or hoax)
A spoof website is one that mimics a popular company's website to lure you into disclosing confidential information. To make spoof sites seem legitimate, thieves use the names, logos, graphics and even code of the real company's site.
Although they can be difficult to spot, these sites generally ask you to click a link to a spoof website and request you provide, update or confirm sensitive personal information. As bait, they may allude to an urgent or threatening condition concerning your account.
Signs of a spoof email
There may be a sense of urgency. Example: Your account will be closed or temporarily suspended or you will be charged a fee if you do not respond
Advise customers to contact a phone number to verify your card or account details
There are embedded links that look legitimate because they contain all or part of a genuine company's name. These links may take you to spoof sites that ask you to enter, confirm or update sensitive personal information
There may be obvious spelling errors. These errors enable spoof emails to avoid the spam filters that internet service providers use.
If you've received one of these emails, please call us on 13 37 39 and forward it to expert@virginmoney.com.au. As email spoofs continuously evolve, providing us with examples will help our ongoing investigations. Email spoofs can continually evolve, and even slight variations, like differences in the embedded links, will aide our investigations.
We will never send emails to you to verify confidential, personal or account information.
If you believe your account has been compromised in any way, call us immediately on 13 37 39 (+61 2 8288 2222 if calling from overseas)
For more information the following websites are also available:
Australian High Tech Crime Centre
What should I do if I suspect that I've received a phishing email?
How can I ensure that I'm communicating with a financial institution during secure session?
What should I do if I've already provided my credit or debit card information to a possible phishing email?
How is my information transmitted safely over the Internet?
How can I tell if my browser session is secure?
What do I do if I've downloaded a virus or Trojan program?
What is a Digital Certificate and how does it help to ensure security?
Can other people view my personal information when I am using the Internet?
Are email transmissions secure?