• Virgin Money

Samsung Pay has arrived.

Turn your phone into your wallet and use it almost anywhere you can tap your card.

SAMSUNG pay

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Samsung Pay is an easier, faster and secure way to pay, using your compatible Samsung device at point of sale
terminals where you can swipe or tap your card.

Using Samsung Pay is easy

  • 1

    Swipe up on your device

  • 2

    Authorise securely with Iris Scan,
    Fingerprint or PIN Authentication.

  • 3

    Hover your phone over
    the card reader

Security at your fingertips

Samsung Pay doesn't transmit your card details during the transaction as it uses a unique Digital Card Number,
plus it has the added security of password or fingerprint authentication every time you make a purchase.

Set up your Virgin Money credit card now

  • The app is now preloaded on the Galaxy S7 and S7 edge
  • Now available on the Samsung Gear S2 and S3
  • Update your device to Marshmallow 6.0 to automatically have Samsung Pay loaded to your phone
ELIGIBLE DEVICES
  • Sign into your Samsung Account
  • Set up your fingerprint for authentication
  • Take a photo of your credit card and enter in the remaining required details
  • Enter in the unique code sent to you via SMS

Frequently Asked Questions

About Samsung Pay
    • Q. What is Samsung Pay?
      • A.

        Samsung Pay lets you use your compatible Samsung device to securely pay using your Virgin Money credit card in store and within applications.

        Just like you do with your card today, simply tap your phone at a contactless terminal, for purchases under $100. For purchases over $100, an ATM PIN is required for additional security.

        For terminals that don't have contactless technology (i.e. older terminals where you currently have to insert your card), tap your phone over the screen, choose 'credit card' account and enter your PIN on the terminal.

    • Q. Why should I use Samsung Pay instead of my plastic cards?
      • A.

        Samsung Pay offers a simple, secure and convenient alternative payment experience that doesn't require bringing and/or searching through your wallet or purse.

    • Q. Which products are eligible for Samsung Pay?
      • A.

        All Virgin Money credit cards can be used with Samsung Pay.

Samsung Pay Set Up
    • Q. Which devices can I use Samsung Pay with?
      • NFC & MST Compatible

        Galaxy S8     Galaxy S8+     Galaxy S7     Galaxy S7 edge     Galaxy S6 edge+     Galaxy Note 5

        Galaxy A5 and A7

        NFC Compatible

        Galaxy S6     Galaxy S6 edge

    • Q. What do I need to start using Samsung Pay?
      • A.

        Ensure your Samsung device has been updated to Marshmallow 6.0 software.

        • If you are unsure whether you have this upgrade go to your device Settings > About Device > Download Updates Manually.
        • Once your Samsung device has been updated to Marshmallow 6.0, you will automatically have the Samsung Pay app loaded to your phone.
        B.

        Ensure your mobile phone number is registered with Virgin Money.

        • If you are unsure whether your mobile phone number is registered log in to Virgin Money Online, select Services > My Profile > Update Phone Numbers. Check that your Primary Mobile number is correct and that it is linked to your One Time Password (OTP).

        Samsung Pay requires you to sign in with a Samsung account. If you don't already have a Samsung account, you can sign up for free during the Samsung Pay setup process or at account.samsung.com. If you have any queries about your Samsung account, please contact Samsung on 1300 362 603.

    • Q. How do I set up Samsung Pay?
      • A.

        Follow these simple steps:

        1. Sign in to Samsung Pay with your Samsung account

        2. Set up your Samsung Pay PIN, fingerprint or iris scan authentication – this will be used for all your Samsung Pay transactions.

        3. If you choose to use fingerprint or iris authentication and have not already registered a fingerprint or iris authentication on your device, you will be asked to set this up first.

        4. Samsung Pay will ask you to verify your fingerprint or iris scan. You will then be asked to create a Samsung Pay PIN.

        Your Samsung Pay is now set up and you can add your Virgin Money credit card.

    • Q. How do I set up my Virgin Money credit card on Samsung Pay?
      • 1. Select 'Add Card' in your Samsung Pay app.

        2. Put your card on a flat surface. Your device will take a photo of your card in the frame on screen to read the card number. Alternatively, you can enter in your card number manually.

        3. Follow the instructions on screen to enter in your details.

        4. Read, understand and accept the Samsung Pay: Virgin Money Credit Card Terms and Conditions.

        5. Select SMS or Call Bank option to verify your identity. If you select SMS, Virgin Money will send you an Online Activation Code (OAC) via SMS that you will need to enter to continue.

        6. You will be asked to use your finger to enter your signature. Adding the signature will act like signing the back of your real card.

        7. Your card registration is now complete and your card is ready to use with Samsung Pay.

    • Q. Why was my request to add my card to Samsung Pay declined?
      • A.

        Your card may have been declined due to your account being:

        • Closed
        • No longer in good standing
        • Reported as Lost or Stolen
        • Already set up for Samsung Pay on the maximum of 4 devices

        Please contact us on 13 37 39 if you require any further information.

Using Samsung Pay to make transactions
    • Q. Where can I use Samsung Pay?
      • A.

        You can use Samsung Pay almost anywhere that you can currently swipe or tap your Card to pay. However, Samsung Pay will not work with card readers where it is necessary to insert your card into the reader.

    • Q. Do I need an internet connection to use Samsung Pay?
      • A.

        You will need an active internet connection when setting up Samsung Pay/registering your card but you don’t need an internet connection to use Samsung Pay in stores. Your device uses Near Field Communications (NFC) or Magnetic Secure Transmission (MST) to communicate with the terminal. However, it is recommended that you periodically connect to the internet to ensure your Samsung Pay updates.

    • Q. Can I use Samsung Pay at an ATM?
      • A.

        Samsung Pay will not work at ATMs. You will need to use your physical cards to complete these transactions.

    • Q. How do I make in-store purchases with Samsung Pay?
      • 1. Initiate Samsung Pay by either swiping-up from the home button or opening the Samsung Pay app from the home screen.

        2. Select the card you want to pay with by swiping left or right.

        3. Verify your fingerprint or iris scan (or alternatively enter your Samsung Pay PIN) and touch your phone to the contactless reader within approximately 20 seconds to complete the transaction.

    • Q. Can I use Samsung Pay overseas?
      • A.

        Samsung Pay can be used almost everywhere around the globe. If you can use your card in the country you are travelling to, you should be able to use Samsung Pay to make a payment. The same fees and charges that you would normally incur with your card will be applied when using Samsung Pay overseas.

    • Q. Can Samsung Pay make online or in-app purchase
      • A.

        Online and in-app purchases are not supported by Samsung Pay at this stage.

    • Q. How much of my credit card available daily limit can I access when using Samsung Pay?
      • A.

        The same daily spending limits for your Card will be ready to use with Samsung Pay.

    • Q. Can I register the same card with more than one device using Samsung Pay?
      • A.

        You can register the same card on up to 4 Samsung devices. Please note, that if you register your card on more than one device, any SMS communications about your Samsung Pay account will be sent to the mobile phone that is registered with Virgin Money.

        If you are unsure what mobile phone number is registered with Citi, log in to your online banking, select Services > My Profile > Update Phone Numbers.

    • Q. How many cards can I register in Samsung Pay?
      • A.

        You can register up to 10 payment cards in Samsung Pay.

Samsung Pay Security
    • Q. Is Samsung Pay secure?
      • A.

        Using Virgin Money credit cards with Samsung Pay is secure. There are a number of features that enhance its security. Some of these include:

        • Your physical card number is not stored on your phone – instead a unique Digital Card Number is used.
        • The same protections you receive under the Virgin Money credit card terms and conditions will apply for unauthorized transactions with Samsung Pay.
        • You'll create a unique PIN or register your fingerprint or Iris scan to your device, and it will be needed each time you make a payment with the app.
        • If your phone is lost or stolen, Samsung's Find My Mobile feature enables users to locate, lock and even wipe their devices remotely.
        • In case of a lost or stolen phone, you can call the Virgin Money Customer Care Team and delete the card from the phone. Your physical card can still be used.
    • Q. What is a Digital Card Number?
      • A.

        For enhanced security, your actual credit card number will never be stored on the Samsung device. Following registration with Samsung Pay your card number will instead be replaced by a unique Digital Card Number each time you add a new card to your device. This Digital Card Number will then be transmitted to merchants in place of your actual card number for in-store purchases.

    • Q. What happens if my phone is lost or stolen?
      • A.

        If your phone is lost or stolen, Samsung's Find My Mobile feature enables you to locate, lock and even wipe your device remotely.

        Additionally, contact the Virgin Money Customer Care Team to delete your cards from Samsung Pay. Once the cards are deleted from Samsung Pay app, your phone can no longer be used to make transactions until cards are registered to Samsung Pay again. In the meantime, please use the physical card to make transactions.

    • Q. What happens if my physical credit card is lost or stolen?
      • A.

        Please report a lost or stolen card to the Virgin Money Customer Care Team immediately. The Customer care Team representative will block your lost card. Once this is processed, transactions will be declined on Samsung Pay until the replacement card is registered to Samsung Pay.

    • Q. What happens if I get a new Samsung device?
      • A.

        You have to install the Samsung Pay App and register your cards again, make sure you delete the cards from your old device.

Rewards and Card benefits with Samsung Pay
    • Q. Will I continue to receive the benefits and rewards from my Virgin Money credit cards that are used for payment with
      Samsung Pay?
      • A.

        Yes, eligible Virgin Money credit cards added to Samsung Pay will continue to receive all the security, benefits and rewards that you receive today with your physical card.

    • Q. Am I still covered under the insurances attached to my Card when I make a transaction using Samsung Pay?
      • A.

        Yes, all of the insurance benefits that come with your Virgin Money credit card are still available when you make transactions with Samsung Pay.

Other
    • Q. How do I remove my Virgin Money Credit card from Samsung Pay?
      • A.

        You can remove your Virgin Money credit card from Samsung Pay by selecting the card and then clicking on 'MORE' in the upper right hand corner of the screen. This will bring up an option to 'Delete' the payment card which will remove it from Samsung Pay once you authenticate it either with your PIN, fingerprint or iris scan.

    • Q. What if I upgrade my credit card?
      • A.

        Samsung Pay will continue to use your old card until your new card is activated. You will have to register your new card with Samsung Pay before you can start spending.

        Note you have to manually delete the old card by selecting the 'Delete Card' option.

    • Q. What if my credit card expires?
      • A.

        The card will still be visible in the wallet but the transactions will be declined. Once you have a new card, you will have to register your new card with Samsung Pay before you can start spending.

        Note you have to manually delete the previous expired card by selecting the 'Delete Card' option.

    • Q. How do I return a purchase if I used Samsung Pay to make the purchase?
      • A.

        You will be able to return merchandise that you purchased using Samsung Pay based on the stores return policy. If you return an item paid with Samsung Pay, the store may require you to tap, wave or swipe your phone on the payment terminal to complete the transaction.

    • Q. How do I dispute a purchase made with Samsung Pay?
      • A.

        Please follow the same process as you would with a purchase on your card.

    • Q. Can I see my Samsung Pay transactions on the App?
      • A.

        Yes. The latest 10 successful and/or refunded transactions in the wallet will be displayed for each card. Select the card for which you want to see the transaction history and then scroll down to view the transaction history. If you would like to view more of your transaction history please log in to your Virgin Money Online account.

    • Q. My credit card is greyed out in Samsung Pay, what does this mean?
      • A.

        Any card that is suspended will still appear on the Samsung Pay app but it will be greyed out.

    • Q. If I suspend my credit card on Samsung Pay, how do I reactivate it?
      • A.

        You can suspend your card on Samsung Pay by contacting Virgin Money customer care on 13 37 39. This team can also help you reactivate your card.

    • Q. How do I set up Samsung Pay on my Samsung Gear device?
      • 1. Press and hold the Back key to launch Samsung Pay.

        2. Rotate the bezel to select the 'Add card' option.

        3. Follow the prompts that will appear on your paired mobile device to complete the set up of Samsung Pay.

    • Q. How do I use Samsung Pay on my Samsung Gear watch?
      • 1. Press and hold the Back key on your Samsung Gear device to launch Samsung Pay.

        2. If you added multiple cards to your Samsung Gear device, rotate the bezel to select your card.

        3. Hold your Gear over the card reader to pay.

    • Q. How do I remove my Virgin Money credit card from my Samsung Gear device?
      • 1. Press and hold the Back key on your Samsung Gear device to launch Samsung Pay.

        2. Select 'More options'

        3. If you added multiple cards to your Samsung Gear device, rotate the bezel to the card you want to delete.

        4. Select 'Delete'.

        5. Select the 'tick' to confirm deletion.